Patent Pending


Emergency Q are the 2018 Winners of the Race for Space at Smales Farm!

Read more about it on idealog

Featured in The Spinoff Magazine (30/01/2019):

Read the article here

what is

Emergency Q

Emergency Q is a digital service that reduces crowding in Hospital Emergency Departments (EDs) by creating a live connection between patients, EDs and Doctors’ clinics.

It empowers patients suited to primary care by providing data allowing them to make informed decisions about where to seek treatment.  Client ED volumes have reduced by 14%, saving 104,000 hours of patient and staff time, and significantly reducing ED costs while increasing access among lower socioeconomic groups to primary care.

As a proven platform Emergency Q is now being made available to other hospitals both in New Zealand and around the world.


Patent Pending


Our Purpose

Our Purpose




Our job is to tackle the longstanding problem of hospital ED overcrowding. We do this by putting the power back into the hands of patients and their whanau/carers when it comes to making decisions about urgent primary care. Placing the right data in the hands of patients enables informed decision making and pathway selection. That’s what we do.


Patent Pending



Technology and people enabling patients to get the best care, faster.



Empowering patients to make smart urgent care choices.



“What do you like about Emergency Q?”

Easy to use –promotes patient initiative and educates them”

“Education for patient to go to alternative places”

“Everything, love it!”

“Relieves load on front of house. We can concentrate on WRB/ambo bay patients
— North Shore Hospital Emergency Department Triage nurses


Emergency Q




  • Observable, sustained reduction in non-emergency patient volumes
  • Staff free to focus on emergency cases
  • Less pressure on beds and other physical assets
  • Deferred need to grow ED capacity and cost of capital savings
  • Reduced clinical FTE budget pressure to meet population growth


  • Access the right care, faster (“get home quicker”)
  • See and compare live wait and treatment times (hospital vs primary care)
  • Health literacy: learn about the types of medical conditions you should go to hospital for (and what you should see a GP for)
  • Locate and book nearest available primary care providers instantly

Contact Us


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