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Frees up busy Hospital Emergency Department triage teams to focus on patients with medical emergencies

Empowers patients with minor health problems to safely start their journey in primary rather than secondary care

Delivers better sustained health outcomes by reducing Emergency Department crowding and patient wait times

Manages costs within Hospitals through lower patient volumes

Whole of system approach, using the reserve capacity of participating primary healhcare providers to reduce Emergency Department demand


41,000 less patients in Hospital Emergency Departments across 6 New Zealand Hospitals and 11 Urgent Care Clinics

100-300% increase in access among Maori to Primary Care

Up to 14% reduction of total Emergency Department volumes per annum

Our System

Puts patients at the centre of the decision-making process, giving them the information they need to make informed choices about where to start their treatment journey for minor complaints

Let’s patients see current wait times of your Emergency Department and local Urgent Care Clinics on their smart phone

Connects your Emergency Department and local Urgent Care Clinics in real time

Lives in the cloud, outside your network and firewall

Uses state of the art security systems and software

Emergency Department digital display to communicate wait times of hosiptial and participating primary healthcare providers

Connects your Emergency Department and local Urgent Care clinics in real time to deliver better outcomes for patients

Hospital Emergency Departments

Solutions for Emergency Departments

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Supporting non-emergency patients to start their journey in primary care

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About us

Our Mission and Values

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Emergency Q is not a substitute for professional health care or advice

Emergency Q, and any information provided in or through Emergency Q, is provided on an “as is” basis. Your use of Emergency Q is at your own risk and you are solely responsible for your use of Emergency Q. Emergency Q is provided for information purposes only and is not intended to be used to replace the advice of a qualified health care provider. If you are unsure whether to use Emergency Q please contact your qualified health care provider.

Emergency Q only provides data relating to participating healthcare providers (hospitals and urgent care/after-hours clinics) and does not necessarily offer a comprehensive list of all available healthcare providers, or of those that are nearest to you. There may be healthcare providers other than the providers shown on Emergency Q that are available and closer to you. If you are in a location where there are no participating healthcare providers, Emergency Q may not show any care options for you.