Patent Pending


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what is

Emergency Q

Emergency Q is a digital service that reduces crowding in Hospital Emergency Departments (EDs) by creating a live connection between patients, EDs and Doctors’ clinics.

It empowers patients suited to primary care by providing data allowing them to make informed decisions about where to seek treatment.  Client ED volumes have reduced by up to 14%, saving 104,000 hours of patient and staff time, and significantly reducing ED costs while increasing access among lower socioeconomic groups to primary care.

As a proven platform Emergency Q is now being made available to other hospitals both in New Zealand and around the world.

Patent Pending


Our Purpose

Our Purpose




Our job is to tackle the longstanding problem of hospital ED overcrowding. We do this by putting the power back into the hands of patients and their whanau/carers when it comes to making decisions about urgent primary care. Placing the right data in the hands of patients enables informed decision making and pathway selection. That’s what we do.


Patent Pending



Technology and people enabling patients to get the best care, faster.



Empowering patients to make smart urgent care choices.



“What do you like about Emergency Q?”

Easy to use –promotes patient initiative and educates them”

“Education for patient to go to alternative places”

“Everything, love it!”

“Relieves load on front of house. We can concentrate on WRB/ambo bay patients
— North Shore Hospital Emergency Department Triage nurses


Emergency Q




  • Observable, sustained reduction in non-emergency patient volumes

  • Staff free to focus on emergency cases

  • Less pressure on beds and other physical assets

  • Deferred need to grow ED capacity and cost of capital savings

  • Reduced clinical FTE budget pressure to meet population growth


  • Access the right care, faster (“get home quicker”)

  • See and compare live wait and treatment times (hospital vs primary care)

  • Health literacy: learn about the types of medical conditions you should go to hospital for (and what you should see a GP for)

  • Locate and select the nearest available primary care providers instantly

Emergency Q

 is not a substitute for professional health care or advice

Emergency Q, and any information provided in or through Emergency Q, is provided on an “as is” basis.  Your use of Emergency Q is at your own risk and you are solely responsible for your use of Emergency Q.  Emergency Q is provided for information purposes only and is not intended to be used to replace the advice of a qualified health care provider.  If you are unsure whether to use Emergency Q please contact your qualified health care provider.

Emergency Q is supplied from and to New Zealand and we do not warrant that Emergency Q is appropriate or available for use in any other country other than New Zealand.  Emergency Q does not provide care options in every part of New Zealand and only provides patients and carers with data in areas where hospitals and providers of primary care have agreed to use Emergency Q and made their data available.

Emergency Q only provides data relating to participating healthcare providers (hospitals and urgent care/after-hours clinics) and does not necessarily offer a comprehensive list of all available healthcare providers, or of those that are nearest to you.  There may be healthcare providers other than the providers shown on Emergency Q that are available and closer to you.

Contact Us

We value your feedback and aim to improve the service Emergency Q provides. Please note that we DO NOT give clinical advice. If you have health concerns, please do not message us, but instead contact your general practitioner or nearest healthcare professional. In the event of a medical emergency DIAL 111 for an ambulance.

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