When COVID-19 hit we built an extension to our service platform which integrated Ambulance call centres and their front line staff, into the Emergency Q ecosystem. That way we could help by reducing call outs to non-emergencies at the same time as reducing numbers of ambulance drop-offs of minor cases to busy EDs


Lower COVID exposure risk to ambulance personnel

Reduced numbers of ambulance call outs to non-emergency cases

Safe transfer system for non-acutes to primary care

Cost savings to Ambulance and Hospital services